Last updated: October 13, 2026
This policy explains shipping for orders placed at https://refreshclub.shop. For shipping questions, email refreshclubpatch@gmail.com with your order number.
Destinations charges and order details
We ship to destinations accepted at checkout. Available shipping methods and charges are shown before payment. Confirm your complete address, apartment or unit number, ZIP code, and email before placing an order. Availability for a destination does not imply that every product can be shipped there.
Email refreshclubpatch@gmail.com immediately to request an address correction. We will try to update the address before dispatch, but changes may be unavailable after shipment.
Processing and delivery estimates
Processing is the time needed to prepare your order before handing it to the carrier. Transit time begins when the carrier receives the package. Review any dispatch or delivery estimate shown on the product page or at checkout. Unless stated otherwise, business days mean Monday through Friday, excluding United States public holidays.
If no shipment time is stated, we will ship within 30 calendar days after receiving a properly completed order, or follow the delay and refund process below. Preorders and backorders, when offered, will state their shipment estimate before purchase. Choosing a faster shipping method does not shorten processing unless the offer expressly says so.
Delivery estimates can be affected by weather, carrier operations, holidays, or customs. An estimate is not a guaranteed delivery date unless we expressly offer a guarantee. We remain responsible for any shipment promise and consumer remedy required by law.
Tracking and shipment updates
When tracking is available, we send the tracking details to the email provided with your order. A label-created message may appear before the carrier has scanned the package. Orders may ship in more than one package; where this happens, tracking details will identify the shipments.
Delayed or unshipped orders
If we cannot ship within the stated time, or within 30 calendar days when no time was stated, we will notify you as required by law. We will give a revised shipment date when possible and offer the choice to consent to the delay or cancel the unshipped order for a prompt refund. If we do not obtain the consent required by law, we will cancel and refund the unshipped portion. Carrier delays do not remove any remedy required by law.
Lost missing or damaged deliveries
If tracking stops updating or your package does not arrive, email refreshclubpatch@gmail.com promptly. For a delivered scan with no package received, check the delivery location, household members, building staff, and any carrier notice, then contact us. We will review the shipment and work with the carrier to investigate. A delivered scan does not automatically end our review of a missing-order claim.
Damaged and incorrect deliveries
If a package arrives damaged or contains an incorrect or defective item, keep the packaging and email clear photos of the product, packaging, and shipping label. Our Return and Refund Policy explains the photo requirements and available remedies. We will provide an appropriate replacement or refund where our responsibility or applicable law requires it.
Returned shipments and international orders
If a carrier returns a package because of an incorrect customer-provided address, refusal, or failure to collect it, contact us to arrange the next step. We will explain any proposed redelivery charge before you agree to it. If the issue was our error, we cover the cost to correct it. Any refund or postage deduction remains subject to applicable law.
If international delivery is available, import duties, taxes, or carrier charges not included at checkout may be payable to the destination authority or carrier. Customs can affect timing. We do not misdeclare shipment contents or value. Mandatory protections in the destination country remain available.
Contact Refresh Club
Email: refreshclubpatch@gmail.com
Mailing address: Refresh Club
2108 N ST STE N
SACRAMENTO, CA 95816
United States
This address is for correspondence. Email us for authorization and the correct instructions before sending any merchandise.