Overview
Last updated: October 13, 2026
For return requests or problems with an order, email refreshclubpatch@gmail.com. Please include your order number. Contact us before sending any merchandise.
Unopened returns
You may request a routine return within 30 calendar days after delivery. To qualify, products must be unused, unopened, undamaged, and in their original product packaging with all protective seals intact. Include proof of purchase. We do not accept opened product packages, unsealed patch pouches, used patches, or products damaged after delivery back for routine returns.
Opening the outer shipping mailer alone does not disqualify a return if the original product packaging and protective seals remain unopened and intact. Products damaged through use, improper storage, or handling after delivery are not eligible for a routine return.
Defective damaged or incorrect items
If an item arrives defective, damaged, with compromised protective packaging, or different from what you ordered, email us promptly, preferably within 30 calendar days after delivery. Do not apply or use a product you believe is defective or unsafe. Keep the product and packaging while we review the issue.
You must email refreshclubpatch@gmail.com clear photos showing the defect or damage for a defective-item return or refund request. Include:
- Your order number, the name on the order, and the email used at checkout.
- A short explanation of the problem and when you noticed it.
- Photos of the affected product, its product packaging, and any broken or compromised seal.
- Photos of the shipping box or mailer and shipping label if damage occurred in transit.
- The lot or batch number, if visible and relevant to the issue.
We review defective or arrival-damaged items through this photo process rather than accepting them back as ordinary unopened returns. Opening a package to discover a defect does not automatically remove your rights. If photos cannot show a hidden defect, tell us so we can request other reasonable evidence.
For a confirmed defect, arrival damage, fulfillment error, or material misdescription, we will provide an appropriate replacement or refund consistent with applicable law. We cover postage needed to correct a confirmed issue attributable to us. We may resolve the claim without requiring a physical return. If inspection or a return is necessary, we will provide specific instructions first.
Return authorization and postage
For an eligible unopened return, we will email authorization and the return address. Send the authorized items within 14 calendar days after authorization, using protective packaging and a trackable shipping service. Customers pay return postage for a voluntary unopened return. There is no restocking fee.
Do not send opened or damaged goods, or any unauthorized package, to our Sacramento mailing address. That address is for correspondence and is not automatically the merchandise return location. Required remedies for defective goods are handled through the process above.
Refunds and exchanges
For a qualifying unopened return, we refund the purchase price actually paid for the returned items and applicable taxes after receiving and inspecting them. Original shipping charges are not refunded for a voluntary return unless required by law. A full refund legally owed for our error includes applicable original shipping charges and taxes.
Approved refunds are submitted promptly to the original payment method, within any deadline required by law. Bank and payment-provider posting times vary. We do not require store credit instead of a refund that is legally owed. An exchange depends on available stock and must be arranged by email.
Your consumer rights
This policy does not exclude mandatory warranties, cancellation rights, or remedies for defective or misdescribed goods. The preferred 30-day reporting window for a defect does not shorten rights provided by law. When a legal right conflicts with a routine-return restriction, that legal right takes priority.
Contact Refresh Club
Email: refreshclubpatch@gmail.com
Mailing address: Refresh Club
2108 N ST STE N
SACRAMENTO, CA 95816
United States
This address is for correspondence. Email us for authorization and the correct instructions before sending any merchandise.